Politique de confidentialité

Politique de confidentialité

This Privacy Policy explains what type of personal data we are collecting, how the personal data are used, to whom and in which situations such personal data are disclosed and how you can request the modification or deletion of your personal data that we hold about you. Also, as our website is using cookies, the Cookies section hereof offers you the necessary details in relation hereto.

This Privacy Policy is incorporated into and is a part of our Terms and Conditions. Therfore by accepting our Terms and Conditions, you accept this Privacy Policy.

What data is collected?

In order to complete any purchase transaction on our website you will be asked to subscribe by completing the Form available on our website and which requires various personal data.

When completing the Form, you will be asked to indicate your e-mail address, your complete name, your phone number and your gender, the data of your bank accounts and/or card, as well as any other personal information you wish to provide to us.

Please note that these are mandatory information requested from you. Whenever a section of the Form is requested as mandatory, such section will be followed by the sign*. The non-completion of such section does not allow you to finalize the subscription on our website.

Purpose of the processing of personal data

The personal data requested in the form available on our website can be used by Istrade Brands Distribution S.L. for the following purposes:

  • To create your personal account at Istrade Brands Distribution S.L. and to identify you as a user of our website;
  • To process your orders via our online services and to facilitate your transactions;
  • To send you text message and e-mail notifications of delivery status;
  • To send you marketing offers such as newsletters and catalogues either by text messages, phone calls, e-mails or by post;
  • To contact you in the event of any problems with the delivery of your items;
  • To offer you customer support relating to the products and services available on our website;
  • To answer your queries and to inform you of new or changed products and/or services;
  • To analyze your personal data in order to provide you with relevant marketing offers and information;
  • To validate that you are of legal age for shopping online;
  • To send you surveys in order to give you a possibility to influence our offer and services.

Also, by requesting such data we want to ensure the proper functioning of our website and services and to be able to improve our website and services. Our main purpose is to personalize your experience on our website.

We connect your information, including personal data, your usage history etc. in order to provide you tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.

We mention that we may connect information collected from you through different means or at different times, and use such information obtained from other sources, including third parties. In order to do so, it is sometimes necessary to share this information with other business partners we are working with, such as companies that perform marketing services and other business operations for us.

We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this, your personal data will be deleted. However, we cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

To whom we transmit the data

We may also disclose your personal data to any governmental, regulatory and/or law enforcement authorities and agencies, to the extent disclosure is required or authorized by law and anytime we believe it is necessary or appropriate to comply with any law, regulation or other governmental request, in order to operate our website properly or to protect and defend our rights against any illegal activity.

We may also share your personal data with our group companies, therefore we and/or our group companies may send you information about their products and services or whatever other information they may consider of interest for you.

If you consent, we may also share your personal data with third parties (who are not group companies) so that we and/or those third parties may send you information about their products and/or services and any other information they may consider of interest for you. Note that such third parties may have different privacy practices, therefore Istrade Brands Distribution S.L. is not responsible for any aspect in relation with or which results from thereto.

Links to third-party websites and apps

Our website may contain links or references to websites of our group companies or third parties, and their privacy policies may differ; therefore, please be aware of this aspect and read their corresponding privacy policies. We mention that we have no control over any other websites than our website, therefore we are not liable for any aspects that are connected with or may result from such other websites.

The security of your personal data is a very important aspect for us. Therefore, we use our best efforts to take appropriate measures and to protect again any unauthorized access to or loss, misuse, disclosure of your personal data. In this respect, we implement generally accepted standards of technology security.

Your rights
In application of Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data, you have the following rights with regard to your data: right of access, right of rectification, right of erasure (right to forget), right to object, right to restrict processing, right to portability. It may also establish guidelines concerning the retention, erasure and communication of your personal data after your death.
If you have created an account on our website, you can change your personal details directly in the « My account » area.
You may object to the processing of your personal data on grounds relating to your particular situation.
If you wish to exercise any of your rights, please see the article « Contact person ». We will ask you to provide us with proof of identity.
If you are not satisfied with how ISTRADE handles your personal data, you may file a complaint with one of the following data protection agencies: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Person to contact
The User and transferee of personal data may exercise their right of access, right of rectification, right of erasure (right to forget), right of opposition, right of limitation of processing, right of portability, as well as the guidelines regarding the conservation, erasure and communication of their personal data after their death, by writing to:
Istrade Brands Distribution, S.L.
Paseo de la Habana, 9. 28036 Madrid (Spain)
A/A Department LOPD
Including in the written document a photocopy of the ID card or proof of the identity of the applicant.
If you have any questions or comments about the way in which THE COMPANY uses the data of its users, please write to us at the following e-mail address: info@istrade.es